16   Question 5 continued _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ (Total for Question 5 is 12 marks) Turn over 17   6 A large gardening company conducted a survey on customer satisfaction by e-mailing a random sample of 400 of its customers, of whom 62 responded. The company wanted to see if there was a relationship between whether it was the customer’s first experience and the likelihood that the customer would use the company again. The results of this survey are summarised in Figure 5. First experience Yes No Total Likelihood of using company again Definitely yes 9 12 21 Probably yes 18 2 20 No 17 4 21 Total 44 18 62 Figure 5 (a) Investigate whether there is evidence of an association between whether it was the customer’s first experience and the likelihood that the customer would use the company again. (8) _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________